What's New in Etsy Returns Policy 2022?

What's New in Etsy Returns Policy 2022?

Table of Contents:

  1. Introduction
  2. Understanding Etsy's Updated Returns Policy
  3. The Importance of Returns in the Print-on-Demand Business Model
  4. How the Updated Returns Policy Works
  5. Creating Different Return Policies for Individual Listings
  6. Accepting Returns: Pros and Cons for Print-on-Demand Sellers
  7. Why Returns and Print-on-Demand Drop Shipping Don't Mix
  8. Alternative Solutions to Returns
  9. Handling Requests for Returns or Exchanges in a Print-on-Demand Shop
  10. Conclusion

Understanding Etsy's Updated Returns Policy

Etsy, the popular online marketplace for handmade and vintage goods, is introducing a new returns policy that allows sellers to apply different return policies to individual listings. In this article, we will delve into what you need to know about Etsy's updated returns policy settings for your Etsy shop. We will also discuss the concept of returns in the print-on-demand business model. Whether you are a seasoned seller or just starting out, staying informed about these changes can help you navigate the new policy effectively and make informed decisions for your shop.

Etsy's update to return policies aims to make them more flexible and tailored to each listing. As of October 31st, 2022, sellers will have the ability to assign a specific return policy to each individual listing. This means you can choose to accept returns for some listings while not accepting them for others. The new policy settings work similarly to shipping profiles, allowing you to have more control over your returns process.

Creating Different Return Policies for Individual Listings

To take advantage of the new returns policy settings, you can create different return policies for your listings. This is especially helpful if you have a mixed inventory, with some items being personalized or customized and others being non-customized. For example, if you sell personalized designs, you may want to accept returns on non-personalized listings but not on personalized ones. The updated functionality allows you to assign the "no returns" policy specifically to personalized listings, giving you more flexibility in managing returns.

Advantages and Disadvantages of Accepting Returns for Print-on-Demand Sellers

While accepting returns is still an optional feature on Etsy, it's essential to consider whether it aligns with your print-on-demand business model. Print-on-demand drop shipping, where the fulfillment and shipping of orders are handled by a third-party provider, presents unique challenges when it comes to returns. There are a few factors to consider before deciding whether to accept returns in your shop:

Pros of accepting returns:

  • Enhanced customer satisfaction: Offering a hassle-free return process can contribute to a positive customer experience and build customer loyalty.
  • Flexibility for certain listings: If you offer a mix of personalized and non-personalized items, having different return policies for different listings can cater to individual customer needs.

Cons of accepting returns:

  • Inconvenient return process: As a print-on-demand seller, it can be challenging to manage return shipments and logistics, especially if the return has to be sent to your personal address.
  • Financial implications: Accepting returns can mean additional expenses for return shipping and potential losses if the returned item cannot be resold due to wear or customization.

Why Returns and Print-on-Demand Drop Shipping Don't Mix

The print-on-demand drop shipping business model revolves around not managing inventory or shipping. As a result, accepting returns can pose significant challenges. Unlike sellers who have an inventory of finished products, print-on-demand sellers rely on third-party printing providers who do not accept returns. Sending returns back to these providers is not part of their business model, leaving sellers with limited options for handling returns.

Moreover, accepting returns can be financially burdensome for print-on-demand sellers. There is no stock to return to the fulfillment partner, and returned items are often unable to be resold due to customization or wear. This can result in financial losses for sellers who have already refunded the customer's original purchase amount.

Alternative Solutions to Returns

Instead of accepting returns, a more viable option for print-on-demand sellers is to focus on exceptional customer service and alternative solutions. By clearly communicating your shop's policies, such as not accepting returns, and providing detailed product descriptions, you can set appropriate expectations for your customers. Additionally, offering alternative solutions like partial refunds or exchanges for sizing issues can help address customer concerns without the need for return shipments.

Handling Requests for Returns or Exchanges in a Print-on-Demand Shop

Occasionally, you may encounter situations where customers request returns or exchanges despite your policy. In such cases, it's crucial to handle these requests with empathy and flexibility. It may be helpful to explain to customers why you don't accept returns and offer alternative solutions, such as discounts on future purchases or size exchanges.


Etsy's updated returns policy settings provide sellers with more flexibility and control over their return process. However, for print-on-demand drop shipping sellers, accepting returns may not align with the nature of their business model. Instead of focusing on accepting returns, it is essential to prioritize exceptional customer service, clear communication, and alternative solutions. By setting appropriate expectations and finding creative ways to address customer concerns, you can successfully navigate the world of print-on-demand without compromising your business's efficiency and profitability.

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